Technology: IP PABX
- management software and monitoring in real time of all call center operations;
- intelligent distribution of calls to the positions (DAC) with multiple distribution criteria;
- Programmable automatic CallBack;
- System total or partial recording of calls;
- full ticketing, Detailed with pricing and costing all positions and extensions;
- Flexibility to work with junctions telecommunications providers.
- Calls can flow over a telecommunications provider, it being conventional phone or VoIP.
- Algorithm to check lower cost exit route.
- stop shop for receiving faxes via e-mail.
IVR solutions in active campaigns (phonation campaigns). When in use at the auto dialer, the IVR system can be used for active campaigns automatic speech. All the criteria of auto dialer apply the phonation queues.
autodial system with speech, for campaigns without the use of attendants or campaigns Attendants - "Reverse URA". The phonation campaign can allow the customer to contact directly with the agents call during speech through pre-announced keys or option menus for audio.
Solutions IVR Self-Service. System receptive conventional self-service or integrating the database client system, for online consultations and records or no interaction with attendants.
- System autodial unlimited simultaneous channels;
- automatic predictive dialer for use in campaigns with care agents;
- IVR dialer for simple, interactivity or URA Reverse
- Analysis and voice detection, fax and all signs of Brazilian operators;
- Predictive dialing algorithm;
- Several levels of automated redial and call distribution by agents;
- Integration with Legacy Systems through various protocols.
- System already prepared for integration with third-party software;
- Integration sites (contact centers multi-localizados);
- The system was developed from its inception with scalable and modular structure, with the possible addition of new features, according to the needs of each client;
- Fonados texts by the PBX are recorded in Studio Professional at no extra cost to the customer, as well as the use of TTS licenses;
- the voice network security services, with dedicated firewall to control internal access and external, including VPN creating voice network server to interconnect remote sites;
- Management and maintenance of telecommunications infrastructure and management of installed callcenter, with remote management structure, with alarms based on critical events and alarms (phone and computer).
- Training in products Vonix solution on-site or remote completely free.